We aim to provide high-quality logistics and cargo services. However, if refunds or cancellations are necessary, this policy outlines the applicable conditions.

1. Refund Policy

Refunds are issued under the following circumstances:

  • Service Non-Delivery: If we fail to deliver the agreed-upon service due to our fault.
  • Service Not as Described: If the service does not meet the agreed terms or scope.
  • Overpayment or Duplicate Payment: Refunds will be processed after verification.

Non-Refundable Cases

  • Once the service is initiated or fully delivered.
  • Delays caused by external factors (e.g., customs, weather, or unforeseen circumstances).
  • For promotional or discounted services unless explicitly stated.

2. Cancellation Policy

a. Customer-Initiated Cancellations

  • Cancellations must be requested in writing via Support@tradewithdubai.live or by calling 9460780343.
  • Cancellation requests will only be accepted before the service has commenced.

b. Company-Initiated Cancellations

We reserve the right to cancel a service due to:

  • Insufficient or incorrect information provided by the customer.
  • Non-payment or delayed payment.
  • Operational issues or factors beyond our control.

Refunds for company-initiated cancellations will be evaluated on a case-by-case basis.

3. Refund Process

  • Refund requests must be submitted in writing to Support@tradewithdubai.live with the relevant transaction details.
  • Approved refunds will be processed within 7-10 business days via the original payment method unless otherwise agreed.

4. Contact Us for Assistance

For refund or cancellation inquiries, please reach out:

5. Changes to this Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Updates will be posted on our website with the revised effective date.

By using our services, you acknowledge and agree to this Refund and Cancellation Policy.